COMPETENCY DEVELOPMENT
Overview
This project was a consulting project with a small nonprofit organization. As a growing business, the organization was struggling to attract, select, onboard, and retain new employees.
NOTE - A good faith effort has been made to remove all client logos, names, and location information. I appreciate your discretion and confidentiality should I have missed any.
Discovery Findings
Objective: Conduct a needs assessment to determine issues preventing the organization from effectively hiring, training, and retaining employees.
Process Overview
1:1 consultation with CEO to understand current situation
Audit existing processes and tools
Met with stakeholders
Online survey
Deliverables
In addition to helping the client identify and officially adopt a list of core competencies, I developed and helped implement a competency-based selection process. The revised selection process included:
Updated job descriptions to reflect the newly identified competencies
A rigorous standardized multi-step interview process that included tools to help hiring teams prepare for, conduct, and debrief competency-based interviews
A new onboarding and exit process
Competency Survey Report
Competency Survey Findings.docxCompetency-based Selection Process
Competency Based Interview Guide.pdfOutcomes
In addition to the competency-based selection process, I continued partnering with this company to launch an employee engagement assessment process.