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Overview
Overview
Leadership Development work has been the most consistent part of my 25+ year career. Almost immediately after completing my Master's in Human Resources Development, I was certified to deliver all of Zenger Miller's leadership development content. When AchieveGlobal purchased Zenger Miller, I accepted a role with them in business development. Eventually, I earned certifications and master certifications (allowing me to conduct train the train programs) in all three of their lines of business (leadership, sales, and customer service.) I traveled extensively conducting individual, leadership, and coach training across the United States and in nearly every industry including retail, professional services, healthcare, military, manufacturing, utilities, nonprofits, financial services, and education. Over the course of my career, I've been certified and delivered training for countless other programs the majority of which has been leadership training for all levels of leadership. In addition, I have designed and delivered many custom courses and programs.
Leadership Development work has been the most consistent part of my 25+ year career. Almost immediately after completing my Master's in Human Resources Development, I was certified to deliver all of Zenger Miller's leadership development content. When AchieveGlobal purchased Zenger Miller, I accepted a role with them in business development. Eventually, I earned certifications and master certifications (allowing me to conduct train the train programs) in all three of their lines of business (leadership, sales, and customer service.) I traveled extensively conducting individual, leadership, and coach training across the United States and in nearly every industry including retail, professional services, healthcare, military, manufacturing, utilities, nonprofits, financial services, and education. Over the course of my career, I've been certified and delivered training for countless other programs the majority of which has been leadership training for all levels of leadership. In addition, I have designed and delivered many custom courses and programs.
Certifications
Certifications
I have been certified to deliver a number of training programs from many companies through the years, including but not limited to:
Center for Creative Leadership
Communispond
Korn Ferry
Miller Heimann
DDI*
AchieveGlobal* (formerly Zenger-Miller, Learning International, Miller Heiman)
Paese Consulting Group
ACT Job Profiling
*Reflects master certification which allows me to certify others to deliver that content.
Learning Solutions/Topics
Learning Solutions/Topics
There are very few if any leadership or professional development topics for which I haven't trained, the following is a small representation:
Personal effectiveness - professional presence, leading up, building trust, problem-solving, influencing, goal setting
Communications - listening, feedback,
Change Management/Leadership -
Emotional Intelligence and empathy
Sales - strategy, effectiveness, consultative sales, effective probing strategies
Coaching and Mentoring
Customer Service - resolving issues
Performance Management - leader and individual
Behavioral Interviewing Skills
Onboarding
Diversity, Equity, and Inclusion
Custom Work
Custom Work
An extensive amount of my work has been developing and creating custom solutions. In partnership with my clients, I have developed and delivered in-person, virtual, and web-based training from a one-hour session introducing young people to the importance of identifying their purpose to a 10-session leadership development program designed to develop skills and effectiveness of new and potential leaders.
My needs assessment approach is more of a discovery process as used in the consulting industry. I work hard to quickly develop relationships and build trust so clients have the confidence in me to speak openly about their concerns and needs and believe in my recommendations, even if significantly different than their original request. I rely on regular touchpoints with stakeholders and help them create buy-in and wins along the way. I design with an agile approach and believe our work is best when it is dynamic and responsive to the changing needs of learners, organizations, and industries.
Technical Savvy
Technical Savvy
Given the evolving needs of adult learners, I invest significant energy in developing the content, courses, tools, and support they need to be successful immediately and in the future. I am technically savvy and always looking for the latest and greatest tools to design or deliver content in the most effective way possible. As a result, I have experience in a variety of systems and platforms from many different providers including:
Learning management systems - Cornerstone, TalentLMS, Docebo
HR management/human capital systems - WorkDay, Paylocity
Customer relationship management systems - Salesforce, Zoho
Instructional design platforms - Captivate
Graphic design - Illustrator, Canva
And many others!
Outcomes
Outcomes
I am a high-energy facilitator. Feedback suggests learners enjoy my style and learn in my courses. Despite this, I know training is only a small part of organizational development and effectiveness. I work hard to ensure my clients (either internal or external) achieve the desired results through whatever means necessary.
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